Help center
Lance Road support
Effective September 29, 2026
Sign-in help
On iPhone, choose Continue with Apple and complete the Apple prompt. On web and other supported clients, request a new link if the previous one is more than 15 minutes old and open it on the device where you want to use Lance Road. Sign-in emails come from hello@lanceroad.com; Lance Road will never ask for your email password.
Capture and sync
On mobile, share a public job page to Lance Road or press Import clipboard. Captures are stored in a durable local outbox and retry safely when the network returns. On web, paste the public job URL into the Job inbox.
Connect Gmail
Gmail is optional unless an employer sends a verification code during an application. We recommend a separate Gmail account for job applications. Turn on Google 2-Step Verification, create a 16-character credential on the App Passwords page, then enter that Gmail address and App Password under Profile > Gmail automation. Never enter your normal Google Account password. If Google does not show App Passwords, read Google's eligibility guidance.
Contact support
Email hello@lanceroad.com with the device type, approximate time of the problem, and the visible error message. Do not send passwords, one-time codes, or session tokens.
Account deletion
Delete the account from Settings in the web app or from the mobile app. Read the deletion instructions before continuing.